Bakkerij Janssen

Marloes de Vries · Email · 10 Sept 2026, 22:23

Drafted

Original message

Order dashboard not loading since this morning

Hi, since about 8am nobody on the counter can open the order dashboard. It just spins and then shows a blank white screen. We take walk-in orders through it so right now the team is writing everything on paper. Can someone look urgently? We are slammed on a Saturday.

Triage agent

95% confidence

Order dashboard unresponsive since 8am; blocking live order intake.

P1Urgent incidenturgent

Suggested next step

Escalate to engineering immediately; check dashboard service health and recent deployments.

Each click runs the agent live and writes the result plus a run log to Postgres.

Drafted reply

Hi Marloes, I'm sorry you're dealing with this on a busy Saturday. I'm pulling up your account now to check the dashboard logs and see what's causing the blank screen issue. I'll have an initial diagnosis within the next 15 minutes and will either fix it remotely or escalate to our backend team if needed. I'll call you directly at the number on file so we can get your team back online as quickly as possible. Hang tight, I'm on it.

A human approves and sends. The agent proposes, it never sends on its own.

What the agent did on this request

Every run is logged: model, tokens, latency and the decision.

When	Action	Model	Tokens	Latency	Result
11 Sept 2026, 13:21	draft	claude-haiku-4.5	245→108	2192 ms	`{"chars":437}`
11 Sept 2026, 13:20	triage	claude-haiku-4.5	345→93	1782 ms	`{"summary":"Order dashboard unresponsive since 8am; blocking live order intake.","category":"Urgent incident","priority":"P1","sentiment":"urgent","confidence":0.95,"suggested_action":"Escalate to engineering immediately; check dashboard service health and recent deployments."}`