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Bakkerij Janssen
Marloes de Vries · Email · 10 Sept 2026, 22:23
drafted

Order dashboard not loading since this morning

Hi, since about 8am nobody on the counter can open the order dashboard. It just spins and then shows a blank white screen. We take walk-in orders through it so right now the team is writing everything on paper. Can someone look urgently? We are slammed on a Saturday.

Triage agent

confidence 95%

Order dashboard unresponsive since 8am; blocking live order intake.

P1Urgent incidenturgent
Suggested next step
Escalate to engineering immediately; check dashboard service health and recent deployments.

Each click calls Claude live and writes the result + a run log to Postgres.

Drafted reply

Hi Marloes, I'm sorry to hear the dashboard is down during your busiest time. I'm pulling up your account now to check the backend logs and see what's happening on our end. I'll have an initial diagnosis within the next 15 minutes and get back to you right away. If it's something we can restart remotely, we'll do that immediately. If it needs more work, I'll let you know the timeline and keep you updated every step. Thanks for your patience while we sort this out.

A human approves and sends. The agent proposes, it does not send on its own.

What the agent did on this request

Every run is logged: model, tokens, latency, and the decision.

WhenActionModelTokensLatencyResult
10 Sept 2026, 23:08draftclaude-haiku-4.5245→1142376 ms{"chars":471}
10 Sept 2026, 23:06draftclaude-haiku-4.5219→1242173 ms{"chars":521}
10 Sept 2026, 23:04triageclaude-haiku-4.5345→931917 ms{"summary":"Order dashboard unresponsive since 8am; blocking live order intake.","category":"Urgent incident","priority":"P1","sentiment":"urgent","confidence":0.95,"suggested_action":"Escalate to engineering immediately; check dashboard service health and recent deployments."}